Bamboo Jade Bath & Body-Frequently Asked Questions
Why does my soy candle look frosty? Is it drying out?
No, your candle is not drying out. Frosting is a natural characteristic of soy. It's part of the soy experience! It is not a flaw. And it is strictly unique to pure soy candles. Often times it is called the "bloom."
Actually, many customers are concerned if there is not frosting on their soy candles. It is a way that a customer can tell if their candle is really made with pure, all-natural soy wax. Frosting does not affect the scent throw or the burning properties of the candle. You can safely burn a candle with a bloom without worry.
Frosting is a particular crystal growth of vegetable oils. It will cause the candle to look dry, which is simply a characteristic of that crystal structure, but has nothing to do with the candle "drying out".
To minimize frosting, try to keep your candle out of direct sunlight and florescent lighting. Even changes in the weather can cause additional frosting. It is almost impossible to stop the soy wax from blooming. It's just one of the beautiful and natural features of this wonderful wax. Based on some informal, highly unscientific studies we've conducted, a candle's looks are not nearly as important as smelling good
and lasting a long time.
How long should I burn my candle?
It's good to be concerned about the length of time a candle should be burned. First of all, soy wax has a memory and should be allowed to achieve a full melt pool on its very first burn. If it is extinguished prior to allowing a full melt pool, all subsequent melt pools will not go past the first one.
To create a full melt pool, burn the candle for a minimum of one (1) hour for every inch of its diameter. All future burns should follow the first one's path and melt fully to the sides. And depending on the diameter of the container, those future burns should be no longer than four (4) hours. Just follow the rule for creating a melt pool to calculate the length of time a candle can burn safely.
After burning, my wick has a mushroom-type head on it. Is this bad?
A mushroom-type head that forms on a burning wick is a build-up of carbon. Cotton wicks tend to produce this effect when the candle is richly-scented. This is a characteristic of Cotton wick, the greater benefit of this is a slower burning candle.
There is nothing wrong with a wick of this kind. It just may look a little funny. The size of the wick can be controlled by always remembering to trim the wick prior to burning.
As with any wick on any candle, the carbon build-up can eventually fall into the melt pool and sink to the bottom. Allowing this to happen is not proper candle care and may cause a fire hazard. This concern can be eliminated by always keeping candle wicks trimmed to 1/4".
My candle flame is huge and smoking like crazy! What should I do?
Immediately extinguish a candle that has a wild flame. Smoking and a large, flashing flame is dangerous and a sign that something is wrong.
For either problem, the cause may be a wick needing a trim or excess oxygen fanning the flame. If your wick is already trimmed to 1/4", then check for a draft. Heating vents, ceiling fans, windows or even a heavily used walkway or doorway can provide enough extra oxygen to cause a candle to smoke and produce a wild flame.
Why is my candle leaving so much wax on the sides of the container?
A soy candle burning straight down the center, creating a tunnel, was not allowed to achieve a full melt pool on its first burn. All-natural soy wax has a memory and if a soy candle is extinguished prior to allowing a full melt pool, all subsequent melt pools will not go past the first
To leave the least amount of wax on the sides of the container, go for the full melt pool on the first burn. Just remember to burn the candle for a minimum of one (1) hour for every inch of its diameter to get it. All future burns should follow the first one's path.
How to store soy candles?
Do not display your soy candles in sunlight, fluorescent lighting or other strong illumination.
If I wanted to use my empty candle container for storage, how can I remove the wax?
Heat up water in a pot and allow the container to float on top of the water. Once melted, you can discard the wax and simply wipe it down.
Where should I burn my soy candle?
It is best to burn your soy candle on a stable, protected, hard surface away from drafts and material that could catch fire.
Should I trim the wick of my soy candle before lighting?
Yes. With the exception of the first time you burn it, you should always trim the wick. Trimming the wick prior to burning your soy candle
makes for a safer burn. It also cuts down on the limited soot that may be produced, and promotes a longer candle life. An easy way to trim
your candle prior to burning is pinch off the tip of the wick between your thumb and index finger with a napkin or by using a wick trimmer. Of course, you should always make sure the wick is cool to the touch before attempting to trim it and that the wax has hardened.
Why do I have an extra wick with my candle?
If you have never experienced the beauty of a soy candle, then you will likely burn your candle without first creating a melt pool (please see
“Why is my candle leaving so much wax on the sides of the container?”). If you have created a “tunnel”, continue to burn your candle as
usual. Once the wick has completely been used or can no longer be used, heat your wax in a pot of hot water (boiling is not necessary).
Once you completely melt your wax, clip your wick to chopsticks (the wooden ones you find in your to-go bags, a bag fastener, or any other device that can hold your wick centered and in place), center it and allow it to hang as far as it can go towards the bottom of the container.
Some choose to wrap the wick loosely on a pencil and simply allow it to hang. Allow the wax to harden completely. Once the wax has hardened, you may clip the wick to Ľ inch and enjoy the rest of your candle. You can also melt the additional wax in your favorite tart melt
Why do some of your scents smell strong while others are not as strong smelling?
We are all unique and so is our sense of smell. Some of us prefer sweet scents, while others prefer flowery scents. As with our differences, there are those who prefer stronger scents and those that prefer a more subtle scent. Please see our website to find a scent that is suitable for you. We offer a variety of scents in hopes that every one of our dedicated customers will find one that is appealing to them. Please note: Votive information
We highly encourage you to burn our votive candles in a snug fitting candle container (not included). Otherwise, your soy votive candle will completely burn away.